top of page

Frequently Asked Questions

What is the return policy?

Due to hygiene reasons, all sales are final and K’an Artisanal Produce Inc. is unable to accept returns. If you are unhappy with your order and you have concerns about the product, please email us as soon as possible. K’an Artisanal Produce Inc. values customers’ satisfaction and will do its best to find a solution that will work for all parties.

How do we ship orders?

All products are shipped via USPS. Please allow at least five business days to process your order.

Are all products made with botanicals?

K’an Artisanal Products Inc. has a good variety of botanical products, among them you can find cosmetic micas, clays, and natural color (aka. no color added); all coming from reputable sources. Keep in mind all botanicals are organic.

Are any of the products tested on animals?

K’an Artisanal Product Inc. never tests its products on animals.

Are any of the products vegan?

K’an Artisanal Produce Inc. has a good variety of vegan soaps, identified with the letter V for vegan.

What kind of essential/fragrance oils are in the products?

Most of the products are made with a nice blend of essential oils, and others are made with fragrance oils. All of them are carefully selected to fit a purpose.
K’an Artisanal Produce inc. only uses essential oils and fragrance oils from reputable sources.

What's you policy on price changes or modifications?

K’an Artisanal Produce Inc. reserves the right to change prices, modify, and discontinue any product at any time without further notice.

bottom of page